Frequently Asked Questions & Policies*
At this time I am not taking custom orders or commissions.
This one is extra big because people reference reading this and still ask.
Are there returns?
No. All sales are final.
Can you personally remind me when you do something?
Please sign up for the email list to receive all relevant news! You can see the sign up on the bottom of the page. I don't spam and I send e-mails sparingly.
How will you ship my watch?
Domestic orders ship via USPS Priority and international orders will ship standard post via USPS. I am not responsible for charges, losses and delays incurred by other countries and customs. Please be mindful that I don't have control over what customs may do and how long they may take.
Once I ship a watch it is literally out of my hands, at this point your questions are best directed to the postal service
You will be sent an e-mail with tracking/shipping info upon shipping of the watch.
Can I have a free watch?
Do you have stock not shown on the website you can sell me?
Is there a warranty?
There is a 1 year warranty on watches against manufacturing defects. Drops, bumps, magnetism or any other sort of accident or wear based damage is not covered. Repairs will be priced accordingly.
Can I swim with my Orion?
Yes! The 100 meter water resistance will keep your watch very safe under water, make sure the crown is screwed down!
Because of e-mail volume, I cannot reply to all messages. If the question is answered here, I will not reply. For additional questions, please click the e-mail icon that appears on the bottom left of the page.
*Any incredibly ridiculous query will be shared as entertainment during story time with my friends.