Frequently Asked Questions & Policies*

  • At this time I am not taking custom orders or commissions. 

    • This one is extra big because people reference reading this and still ask.

    • Seriously, this has been here for years and I still get asked.

  • Are there returns?

    • No. All sales are final.

    • In the case of cancellations before an order has shipped, transaction fees are not returned.

  • Can you personally remind me when you do something?

    • Please sign up for the email list to receive all relevant news! You can see the sign up on the bottom of the page. I don't spam and I send e-mails sparingly.

    • Please visit the Instagram page for more product photography, works in progress and sneak peaks of upcoming work!

  • How will you ship my watch?

    • Domestic orders ship via USPS Priority and international orders will ship via FedEx. Please be mindful that I don't have control over what customs may do and how long they may take.

    • You will be sent an e-mail with tracking/shipping info upon shipping of the watch.

    • If you require special shipping instructions, please contact me before your order is fulfilled.

    • Please do not ask me alter duty invoices.

  • Can I have a free watch or discount?

    • No

  • Do you have stock not shown on the website you can sell me?

    • The online shop reflects current inventory. If it's not in the shop, it's not for sale.

  • Is there a warranty?

    • There is a 1 year warranty on watches against manufacturing defects. Drops, bumps, magnetism or any other sort of accident or wear based damage is not covered. Repairs will be priced accordingly.

  • Can I swim with my Orion?

    • Yes! The 100 meter water resistance will keep your watch very safe under water, make sure the crown is screwed down!

  • Because of e-mail volume, I cannot reply to all messages. If the question is answered here, I will not reply. For additional questions, please click the e-mail icon that appears on the bottom of the page or fill out the form below.

  • The e-mail used for orders is not automatically subscribed to the e-mail list.

  • For help with sizing your bracelets, please visit the tutorial page.

  • For help with power reserve and timing, wind your watch 60 times (a full turn of the crown 360 degrees) before wearing and/or demagnetize it.

*Any incredibly ridiculous query will be shared as entertainment during story time with my friends.

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